How we are doing
Our performance is very important to us. This is reflected in our Group Business Plan which sets out our commitment to continuously improve the services we provide.
Each year we review how we have performed across all areas of our organisation and set performance targets which reflect our ambition for continuous improvement. We also review the performance levels of our best performing competitors to ensure that our targets are in line with continual improvement within the sectors in which we operate.
We monitor our performance throughout the year and share this information with our stakeholders.
Performance update
Detailed below are our number of units and housing performance information tables:
Number of units
| Social housing |
62604 |
62342 |
62460 |
| Non-social housing |
16407 |
16333 |
16353 |
Housing performance information (Rented, Sheltered and Supported)
| Arrears |
4.41% |
4.14% |
4.43% |
| Void loss |
1.40% |
1.53% |
1.33% |