How can we help?
If you have a question or concern, the most convenient way to tell us is by filling out our online form.
Our online form enables us to receive your message and respond to you as quickly as possible.
We value your feedback and suggestions and are committed to addressing any issues.
Our team is always ready to help and provide you with any information you need.
Quick links to other useful information and webforms
Sanctuary customer enquiries
- Enquiry form: For any non-urgent general enquiries, please use our online enquiry form
- Repairs: To raise a repair, please complete our repairs enquiry webform
- Telephone: 0800 131 3348
- Social media
Swan tenant enquiries
- My Swan Portal: Login to your My Swan Portal
- Enquiry form: For any non-urgent general enquiries, please use our online enquiry form
- Repairs: To raise a repair, please complete our repairs enquiry webform
- Telephone: 0300 303 2500
Contact us in writing
England:
Sanctuary House, Chamber Court, Castle Street, Worcester, Worcestershire, WR1 3ZQ
Scotland:
Sanctuary Scotland, 7 Freeland Drive, Glasgow, G53 6PG
Alternative formats
At Sanctuary, we are committed to making our services accessible to everyone. We offer a range of different formats for our communications, so you can access all the information you need in a way that suits you.
Translation services
We understand that visitors to our website may come from different backgrounds and speak different languages.
If English is not your first language, or if you do not speak English, our translation services are here to assist you.
Our translators are available 24/7 and can provide translations for over 60 languages. They can help with phone conversations and translate letters and documents.
We want to ensure that everyone can easily read and understand the information on our website. To assist with this, we have provided guides on how to translate our website (and other websites) using different web browsers.
It is important to keep in mind that while these tools are very helpful, they may not always provide a perfect translation. They might miss some of the finer details and context, but they should still give you a good understanding of what's on our webpage.
Helpline for people who are deaf or hard of hearing
If you are deaf or hard of hearing, our customer service centre offers the following services:
- Text relay service: 07800 006781
- Connect to a British Sign Language interpreter
Written communication
If you would like to access our written communications in a different format, we offer a range of different formats to suit your needs and preferences.
This includes:
-
Braille
-
Large print
-
Audio versions of our communications (if you would prefer to listen rather than read)
-
Electronic formats, such as accessible Word docx files, PDFs, and HTML, which can be customised to suit you.