Sanctuary on social media: Expectations and presences

To help you be sure you really are talking to us on social media, and let you know what you can expect from us and what we expect from you, we have compiled a list of all of our official social media accounts below.


What you can expect from us:

We strive to provide useful, relevant news and information that adds to the online conversation and encourages dialogue with the online community.

We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to. (Please read ‘what do we expect from you?’ to understand the types of posts we will not respond to.)

We monitor our social media accounts between 9am and 5pm Monday – Friday. During these times we will reply as soon as possible. Customer service enquiries on Sanctuary Housing Twitter and Facebook are monitored between 8am and 8pm Monday – Friday.

Following or liking a social media account or including an account in a list does not constitute an endorsement; the same applies to sharing, re-tweeting, liking or re-posting messages.

What do we expect from you?

Through our social media accounts, we will post information on Sanctuary’s activities and initiatives - from housing news and advice, our latest news and stories and community news - as well as posts we think you may find useful. We welcome your thoughts on any or all of those topics.

We ask that you are polite and courteous in contacting us. Name calling, profanity, discrimination, sexual harassment, bullying, obscene language or the like, will not be tolerated. We reserve the right to delete any posts of this type or block individuals which may cause offence to others in the online community.

All posts should come from a real person. Posts from ‘bots’, fake or anonymous profiles will be deleted when discovered.

Please do not share personal information such as your or anyone else’s phone number or address in publicly-visible posts. If we ask you to send us your contact details in a private message, we will delete it within 48 hours of it being read.

Please review and familiarise yourself with each network’s terms of use carefully when engaging on these sites.

Sanctuary's social media presences

Join our community and get involved:

Twitter logo

Sanctuary on Twitter:

@WeAreSanctuary Follow this account for Group-wide news.

@HelloSanctuary Follow this account for Sanctuary Housing customer service support.

@SanctuaryCareUK Follow this account for news and information on Sanctuary Care and its services.

@SancSL Follow this account for news and information on Sanctuary Supported Living and its services.

@Avenue_Services Follow this account if you are looking for information and activities in Blacon, Chester.