A picture of Lowri's story

Lowri studied Geography at the University of Cambridge and completed a Masters in Community Organising at Queen Mary University London.

The Sanctuary Graduate Development Programme offered me a varied and challenging experience of working in the not-for-profit housing sector. My placements in Supported Living, Community Investment, Assets and Home Care presented unique opportunities to work on projects that addressed a real business need and affected positive change. I gained valuable knowledge on how each business area operated and learned how our commercial approach is key to delivering quality services. I was able to develop a wide range of strategic, analytical and communication skills.

This was complemented with internal and external training opportunities including the PRINCE2 Practitioner Project Management qualification. The scheme offered a very supportive environment for learning and development and having a business mentor in the final year of the programme helped me to make important decisions about my career.

When the scheme concluded, I relocated to Sanctuary Scotland to pursue my interest in a role which had both a strategic and operational focus. As the Service Development Officer for Scotland I work on a multitude of projects to continuously improve our services, ensuring that Sanctuary remains a sector-leading social landlord.

My current projects include developing an operating model for new Mid-Market Rent properties across Scotland and supporting the implementation of a business-wide software solution. I also work with a wide range of service users, supporting them to independently scrutinise our services which is an important feature of Scottish Government regulation. In addition, I undertake research projects to identify how we can better meet the needs of our service users; particularly those who are considered to be vulnerable or part of a minority group."

What has been your greatest achievement as part of Sanctuary Group?

"Playing a key role in developing the Home Care standard operating model has been one of my greatest achievements. The project enabled me to take a holistic approach to understanding the subtleties of delivering a frontline care service and document these processes at a high level. It was really rewarding to promote best practice and create a model that would ensure the business delivers a consistently high quality service. As a result, Home Care branches across the country have received improved training and support; ultimately helping to improve the quality of life for those with support needs who wish to live independently."