10 October 2018
A picture of #HousingDay18 – resident involvement is key

Sanctuary Housing resident Jazz Shaban is a passionate advocate of resident involvement and believes the tenant voice has an important role to play in the successful delivery of social housing.

Having served on Sanctuary’s national resident scrutiny panel for the last four years, Jazz has now been appointed to its Group Housing Committee, which has oversight of Sanctuary’s housing operations and reports directly to the Group Board.

Jazz, a wheelchair user, moved into her adapted Sanctuary bungalow in Bicester almost 10 years ago, having found it very difficult to find suitable accessible properties on the private market.

Working as an international aid policy advisor for a non-governmental organisation (NGO), Jazz was keen to use her skillset and experience to help make a positive difference for others.

She explained: “I was keen to get involved, be a voice for residents and have a say in how people live and help get any issues resolved.

“It is about tenants knowing they have a voice and having the confidence and knowledge to have a say on how services are shaped and delivered for their local communities.”

Jazz, who is also a keen writer and published author, says she has seen the tenant voice take on an ever-increasing significance in the time she has been involved - something she believes brings considerable benefits for both residents and housing providers alike.

She said: “It is a two-way street and important that residents and providers are listening to each other and working together to achieve positive outcomes for all involved.”