29 January 2019
A picture of Leicester housing service rated 'Good' from the Care Quality Commission

A housing service supporting people with learning disabilities in Leicester has received a ‘Good’ rating from the Care Quality Commission (CQC) for its commitment to safety and independence.

Owned and run by Sanctuary Supported Living (SSL), Sycamore Court provides personal care and support for adults aged 18 to 65 and received the rating in its inaugural inspection.

The report said people felt safe at Sycamore Court and that staff were skilled at ensuring residents’ safety. One resident said: “I feel safe with staff; if I have a problem I can talk to them.”

Highlighted was the fact that people were fully involved and supported to make their own choices about their care. The plans identified what was important to residents so staff could help them to make decisions about how to spend their time.

Also reported was how each support plan contained an assessment of the risks each person may be exposed to, including medicines, behavioural risks and safety when in the community.

One person stated: “I like it here. It’s lovely to be with my friends. My support workers take me out and I do lots of activities. I can do what I want.”

The report said that staff were “kind and caring” and that they were “committed to protecting people’s rights to dignity”.

Staff, residents and their families were encouraged to express opinions and views and were supported to be involved in the development of the service.

Siobhan South, SSL’s local service manager, said: “We are so pleased with our ‘Good’ rating from the CQC. We have a fantastic team here and everyone pulls together to give our residents the highest standard of care and support.

“We work closely with residents and their families to make sure Sycamore Court is a comfortable home and I look forward to seeing what the next year brings.”