26 February 2019
A picture of ‘Good’ CQC rating for Cambridgeshire retirement living service

A Cambridgeshire retirement living community has received a ‘Good’ rating from the Care Quality Commission (CQC) following an inspection at its purpose-built rental apartments.

Officials found the personal care, treatment and support for residents at Sanctuary Retirement Living’s Doddington Court, in Doddington, achieved positive outcomes and promoted a good quality of life.

Residents have access to a range of on-site communal facilities including a public restaurant, a hairdressing salon and games room. Care and support is adapted to suit residents’ individual needs, helping them to remain as independent as possible.

Inspectors noted that people were “treated with kindness” by “competent, knowledgeable and skilled” staff. Team members were observed carrying out their roles effectively with a caring approach.

One resident told inspectors: “The staff are magnificent. They treat us very well.” Another added: “The care I receive goes from good to superb.”

Residents told inspectors they felt safe and received timely care, using their emergency pendants to call for help when required.

Staff were seen to protect the dignity and respect the privacy of residents. Residents commented that the staff knew their preferences and used this knowledge to care for them in the way they liked.

Staff said they enjoyed their work and are “given enough time to talk to residents”, it was noted.

Resident feedback supported this with one person saying: “There’s always someone to talk to and if I want something I just have to ask and they’ll get it for me.”

Inspectors noted that all the people they spoke to visited the on-site restaurant to eat their main meal and that staff supported them with a snack in the evening.

Tracey Tunnell, Doddington’s registered care manager, said: “Our person-centred approach encourages residents to remain as independent as possible, while offering choice and respecting privacy and dignity.

“We are extremely proud of our community and are very happy that the environment we work hard to promote shines through in the report.”