11 June 2019
A picture of Hat-trick of successes for County care homes

Three Sanctuary Care homes in Worcestershire are celebrating after receiving ‘Good’ ratings from the Care Quality Commission (CQC).

Hastings Residential Care Home in Malvern, Brambles Residential Care Home in Redditch and Stourport’s Ravenhurst Residential Care Home were scored for their levels of care, safety, leadership, effectiveness and responsiveness.

Ravenhurst earned specific praise for its end of life care, being given an ‘Outstanding’ rating for its responsiveness.

One relative said of the care provided to a family member at Ravenhurst: “Their room was so peaceful. Staff hugged me and this meant more to me than a thousand words would have, and it gave me the strength to climb those stairs one final time.”

Residents were involved in the planning of their personal care at each of the homes, the reports said, and both residents and relatives spoke highly of the care received.

Jo Butler, Sanctuary Care’s regional manager, said: “I am delighted that three of our Worcestershire care homes have been recognised by the CQC in this way.

“Our staff take immense pride in providing person-centred care which will enrich their lives and these ratings are testament to that.”

The CQC saw how Sanctuary Care is developing an in-house electronic care planning app, known as kradle, which enables staff to update records at the point of care, reducing paperwork and devoting more time to residents.

Inspectors from England’s health and social care regulator also found that medicines were managed safely and that residents had a variety of choices at meal times.

Staff were trained regularly, the reports noted, and the culture created within the homes promoted high quality, person-centred care.

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