19 July 2019
A picture of Cambridgeshire retirement living service receives ‘Good’ rating from CQC

A Cambridgeshire retirement living service has received a ‘Good’ rating from the Care Quality Commission (CQC), which praised its caring staff and commitment to helping people live as independently as possible.

Sanctuary Retirement Living’s Jubilee Court, in March, provides personalised care and support to people living independently within the retirement living service, which also has a range of onsite facilities including a restaurant and hairdressing salon.

The service was assessed across five categories – care, safety, effectiveness, leadership and responsiveness – and achieved ‘Good’ ratings in each of them.

The report found residents were treated with kindness, dignity and respect and empowered to make their own choices and have maximum control of their lives.

One resident told inspectors “staff are always nice and polite and caring” while another added: “They (staff) are very helpful. They really couldn’t be any better, I love them.”

Inspectors found the service was well-led, with a culture of “high-quality, person-centred care”. Residents had personalised support plans in place and were involved in day-to-day discussions about their care.

Inspectors said: “People and relatives we spoke with were positive about their support provided.

“Staff encouraged people to do what they could for themselves, everyone we spoke with told us that they try to be as independent as possible.”

Mandy Terry, head of care at Jubilee Court, said: “The wellbeing and inclusion of our residents is our highest priority and we are committed to helping people remain independent and live healthy and fulfilling lives in their own homes.

“We’re delighted to receive a ‘Good’ rating from the CQC and particularly pleased that our staff’s kind and caring approach has been recognised in the report.”