Sanctuary Group is a housing and care provider. We were set up over 50 years ago to deliver housing and care to those who need it, and that original purpose still guides us today. Throughout our history, acquisitions, mergers and development have enabled Sanctuary to grow into one of the largest not-for-profit housing associations in the UK.

We are a registered, exempt charity, which means instead of returning a profit to shareholders, every penny we make must be used to improve homes and services, and build new social housing. We are a housing association, which means we provide affordable, social housing for some of the poorest people in society. We own and manage more than 100,000 homes. We are committed to building more social housing and believe it is critical to creating a housing market that functions for everyone. This will include a range of tenures to support more people into home ownership, as well as helping to meet the need for additional rented homes.

As well as generating revenue through development, we have several other commercial business streams including over 100 care homes managed by Sanctuary Care, specialist and supported housing through Sanctuary Supported Living, our Sanctuary Students university accommodation and a telecare service called Sanctuary365. These business streams provide us with a surplus that helps us meet our charitable objectives and are at the core of why we exist: to ensure no-one is homeless and that everyone receives the care they need.

We are committed to having an ongoing conversation with all of our residents. We have a structure of resident involvement that places residents at the heart of shaping and scrutinising services through our National Resident Scrutiny Panel - a formal panel responsible for monitoring Sanctuary’s performance against specific regulatory expectations. This has been independently accredited by an external consultancy organisation (Housing Quality Network) for its effectiveness. Tenants are members of the Group Housing Committee and able to both update on scrutiny and hold the Group formally to account. It is through this connection that scrutiny can demonstrate its influence on Group Board.

In 2019/2020, our revenue was £763 million. We have more than 13,000 employees who are motivated by our mission; and every day embody our shared values of ambition, diversity, integrity, quality and sustainability.

Our mission

Sanctuary’s mission is to build affordable homes and sustainable communities where people choose to live.

When we were established in 1969, charitable objectives were written into our Rules and since that day our purpose has not changed – we are here to provide housing and services for people on low incomes, those in need of additional care and support, and the elderly.

We believe no-one should be homeless. Everyone should have a decent home that they can afford and that meets their needs and circumstances.

We believe care should be accessible to all who need it and should be delivered with dignity, respect and, above all, kindness.

Our values and behaviours

We are driven by our values - ambition, diversity, integrity, quality and sustainability. Our values describe what we stand for. They were developed by our staff and Board members and set out what is important to us.

In all that we do and every decision we make, we use our values to guide us. We also have a behaviours framework that shows how we are all living our values. When we recruit new staff, we look for people who share our values and can demonstrate them through their behaviour.

We hold ourselves to our values and we ask that our customers, clients and stakeholders challenge us to always act with these values in mind.

Sanctuary Group - Our Values August 2019

Download Our values chart (PDF 197KB)

 

tuary Group our behaviours front cover August 2019

Download Our behaviours framework (PDF 1MB)

 

Our operations

Sanctuary has a number of operations which successfully provide a diverse range of services across a group structure.

Read more about our operations

Our Impact

Investing in our communities is vital to ensuring the homes and estates where we operate are great places to live. Below are some of our community investment highlights from 2019/2020:

Invested in communities
£1.3 million
People benefited
56,530
People who developed a new skill
4,837 
People who took part in activities that promote physical wellbeing
11,926
Community groups helped
166
Projects delivered
315
People who took part in activities that promote mental wellbeing
9,419
People who were supported through projects which aim to reduce isolation
5,097