Sanctuary Group is a housing and care provider. We were set up in 1969 to deliver housing and care to those who need it most, and that original purpose still guides us today. 

We are a registered, exempt charity, which means instead of returning a profit to shareholders, every penny we make must be used to improve homes and services, and build new social housing. We are a housing association, which means we provide affordable, social housing for some of the poorest people in society. We own and manage more than 100,000 homes, and to help tackle the UK’s housing crisis we aspire to build 30,000 new homes. This will include a range of tenures to support more people into home ownership, as well as helping to meet the need for additional rented homes.

As well as generating revenue through development, we have several other commercial business streams including over 100 care homes managed by Sanctuary Care, specialist and supported housing through Sanctuary Supported Living, our Sanctuary Students university accommodation and a telecare service called Sanctuary365. These business streams provide us with a surplus that helps us meet our charitable objectives and are at the core of why we exist: to ensure no-one is homeless and that everyone receives the care they need.

Our residents are at the heart of what we do and we have a structure of resident involvement that places residents at the heart of shaping and scrutinising services. Our National Residents Scrutiny Panel is a formal panel responsible for monitoring Sanctuary’s performance against specific regulatory expectations. This has been independently accredited by an external consultancy organisation (Housing Quality Network) for its effectiveness. Tenants are members of the Group Housing Committee and able to both update on scrutiny and hold the Group formally to account. It is through this connection that scrutiny can demonstrate its influence on Group Board.

In 2017/2018, our turnover was £708.1 million and we expect to turnover £1 billion by 2020. Our 13,000 employees are motivated by our mission; and every day embody our shared values of ambition, diversity, integrity, quality and sustainability.

Our mission

Our mission is to remain a market leader in the provision of high-quality housing, nursing and residential care, and community services.

When we were established in 1969, charitable objectives were written into our Rules and since that day our purpose has not changed – we are here to provide housing and services for people on low incomes, those in need of additional care and support, and the elderly.

We believe no-one should be homeless. Everyone should have a decent home that they can afford and that meets their needs and circumstances.

We believe care should be accessible to all who need it and should be delivered with dignity, respect and, above all, kindness.

Our values and behaviours

We are driven by our values - ambition, diversity, integrity, quality and sustainability. Our values describe what we stand for. They were developed by our staff and Board members and set out what is important to us.

In all that we do and every decision we make, we use our values to guide us. We also have a behaviours framework that shows how we are all living our values. When we recruit new staff, we look for people who share our values and can demonstrate them through their behaviour.

We hold ourselves to our values and we ask that our customers, clients and stakeholders challenge us to always act with these values in mind.

Sanctuary Group Our values.

Download Our values chart (PDF 871KB)

 

Download Our behaviours framework (PDF 1MB)

 

Our operations

Sanctuary has a number of operations which successfully provide a diverse range of services across a group structure.

Read more about our operations

Corporate social responsibility

Sanctuary aims to create social value across all of its operations. Below are some of our community investment highlights from 2017/2018:

Invested in communities
£1.6 million
People benefited
54,325
People took part in healthy activities
24,729
People experienced an increased sense of belonging
9,834
People developed new skills
4,985
People supported to reduce social isolation
2,024
People gained work experience
1,510
People with increased confidence to manage their money
1,239