Most Sanctuary customers are happy with our homes and services but we don’t always get it right. When we get things wrong we want to hear from you so we can take action to learn and improve. We’re committed to telling you how we’re making things better, and – where possible – the impact of each of our changes.
Would you like to make a difference? Join others to scrutinise how we’re performing and help fellow residents shape our services.
We learn when we get things wrong
Most of our customers are satisfied with their home and the service we provide, but we don’t always get things right. When we get things wrong, as we have in several cases highlighted by the Housing Ombudsman, we take action to learn and improve.
Working better together
We are committed to providing you with the best possible service.
By working together, we can create a positive and productive community where everyone feels heard and valued.
Whether addressing issues or collaborating on projects, communication is key to ensuring everyone's needs are met.
How you can get involved
There are lots of ways to have your say and help us improve. When you get involved you also meet new people, use your skills and learn new ones too. Our activities can fit around your work and home life, and we’ll cover your out-of-pocket expenses and provide training where needed.
We have a number of ways you can make your voice heard:
Our strategy and performance
Annual Report to Tenants
Learn more about Sanctuary’s performance last year, the impact on our residents, and the work we are doing to improve our services.
Resident Engagement Strategy
‘Shaping our Future,’ sets out how Sanctuary will work with those who live in our homes to improve the services we deliver.