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Please read this policy carefully as it sets out the terms upon which this website is made available for your use.

If you have any questions about this policy or do not agree with it, please contact us before using this website by email: ContactUs@sanctuary-housing.co.uk, or alternatively in writing to:

Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ

In this policy, “we”, “us” and “Sanctuary” means Sanctuary Housing Association and all of the entities within the Sanctuary Group. You can find out more information about which companies form part of the Sanctuary Group on our website.

Contents

Conditions of use

We are committed to ensuring that the information contained on this website is accurate and up-to-date. However the information contained on our website is for guidance only and we make no representation or warranty as to its accuracy or completeness.

None of the information contained on this website is intended to form any part of a contract between you and Sanctuary.

The information contained on this website is subject to change without notice so you may wish to check it each time you submit personal information to Sanctuary.

We shall not be liable for any loss whatsoever, including direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

Intellectual property

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on this website site shall remain vested in Sanctuary.

Unless clearly indicated to the contrary you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public or otherwise use the content of this website in any way.

The names, images and logos identifying Sanctuary and its products and services are subject to copyright, design rights and trademarks of Sanctuary. Nothing contained in these terms shall be construed as conferring any licence or right to use any trademark, design right or copyright of Sanctuary.

Downloading content

You may download or print out individual selections of this website only if explicitly used for your own personal information. This website may not be publicly reproduced either in part or whole. Permanent copying or storage of whole or part of this website or the information contained in it or the reproduction or incorporation of any part of it in any other work or publication is expressly prohibited.

Other websites

This website may contain links to other websites which are outside of our control. Once you have left our website, we are not responsible for the protection and privacy of any information which you provide. You should exercise caution and read the privacy statement applicable to the website in question before use.

Cookies

Cookies are files that store information on your hard drive or browser, allowing us to identify that you have visited our websites before. Cookies make it easier for you to maintain your preferences on our websites, and by seeing how you use our websites, we can tailor them to your preferences and measure their usability.

For further information about the cookies used on our websites and how to disable them if required, please read our Cookie policy.

Phishing

"Phishing" is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to imitation websites where the user is tricked into entering their personal details, such as credit card numbers, usernames and passwords. SANCTUARY WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND OUR STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.

If you do receive such an email or are asked for your password by anyone claiming to represent Sanctuary, please forward the email or report the incident by email: ContactUs@sanctuary-housing.co.uk

Alternatively in writing to:

Sanctuary Group, Chamber Court, Castle Street, Worcester, WR1 3ZQ.