Get in touch

You can get in touch with Sanctuary Group by phone, email, through social media or by filling out our enquiry form below:

 Enquiry form 

Sanctuary Group

Sanctuary House
Chamber Court, Castle Street,
Worcester, Worcestershire,

Telephone: 01905 334000


Customer enquiries:

If you are a customer and have a general enquiry, including complaints or concerns, please contact:

Telephone: 0800 131 3348 (landline) or

0300 123 3511 (mobile)


Sanctuary Group feedback:

We welcome your comments about our services. If you have any feedback about Sanctuary Group, please email:


Media contacts:

Contact the Press Office for information about the Group, its operations and brands.

Please note the Press Office does not have direct access to customer information and would be unable to answer these enquiries. It is also not able to answer questions about careers and vacancies.

Social media:

For information on how to get in touch with the Group on social media, please visit Sanctuary on Social Media for a full list of our official social media accounts. 

Sanctuary careers:

If you are interested in working for Sanctuary Group please visit our Careers pages where information about careers and current vacancies within the organisation can be found.

Please visit our Apprenticeships and Graduates pages for more information about each programme.

Health & Safety

If you are an enforcing authority such as The Health and Safety Executive, please contact our Health and Safety team via

Building and Fire Safety

If you are an enforcing authority such as the Fire and Rescue Service or Building Safety Regulator, please contact our fire and building safety teams via

Please note that neither the Health and Safety team or fire and building safety team have direct access to customer information and cannot answer repairs enquiries.